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Journal of Software:2014.25(3):506-527

用户评论的质量检测与控制研究综述
林煜明,王晓玲,朱涛,周傲英
(上海市高可信计算重点实验室华东师范大学 软件学院, 上海 200062;广西可信软件重点实验室桂林电子科技大学, 广西 桂林 541004)
Survey on Quality Evaluation and Control of Online Reviews
LIN Yu-Ming,WANG Xiao-Ling,ZHU Tao,ZHOU Ao-Ying
(Shanghai Key Laboratory of Trustworthy Computing (Software Engineering Institute, East China Normal University), Shanghai 200062, China;Guangxi Key Laboratory of Trusted Software (Guilin University of Electronic Technology), Guilin 541004, China)
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Received:January 22, 2013    Revised:October 31, 2013
> 中文摘要: 随着网络技术的发展,越来越多用户生成的内容(user-generated content)出现在网络应用中,其中,用户评论富含用户的观点,它们在网络环境中充当越来越重要的角色.据美国Cone公司2011年的调查报告,64%的用户在购买行为之前会参考已有的用户评论.因此,为用户提供准确、简洁和真实的评论是一个迫切且重要的任务.主要围绕评论质量评估、评论总结和垃圾评论检测这3个方面综述了国际上评论质量检测与控制的研究内容、技术和方法的研究进展.在此基础上,展望该领域的发展给出了可能的研究方向.
Abstract:With the development of Web2.0, more and more user-generated content (UGC) occur in Web applications. These contents, especially reviews, are opinion-rich and play important roles in e-commerce. According to the Cone's survey published in 2011, 64% of users like to read the related reviews on goods before they make purchase decisions. It is vital to provide users the accurate, succinct and true reviews. This work surveys the research progresses on quality evaluation and control of reviews focusing on the prediction, summarization and spam review detection. At the end, some potential research topics are pointed out based on these analyses.
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基金项目:国家自然科学基金(61170085,61033007);国家重点基础研究发展计划(973)(2010CB328106);教育部新世纪优秀人才计划(NCET-10-0388);广西自然科学基金(2013GXNSFBA019267);广西可信软件重点实验室课题(kx201314) 国家自然科学基金(61170085,61033007);国家重点基础研究发展计划(973)(2010CB328106);教育部新世纪优秀人才计划(NCET-10-0388);广西自然科学基金(2013GXNSFBA019267);广西可信软件重点实验室课题(kx201314)
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林煜明,王晓玲,朱涛,周傲英.用户评论的质量检测与控制研究综述.软件学报,2014,25(3):506-527

LIN Yu-Ming,WANG Xiao-Ling,ZHU Tao,ZHOU Ao-Ying.Survey on Quality Evaluation and Control of Online Reviews.Journal of Software,2014,25(3):506-527