###
DOI:
Journal of Software:2006.17(zk):262-268

基于智能Agent的电子商务知识管理
张新,刘位龙,金芳
(北京交通大学 经济管理学院,北京 100044;山东经济学院 信息管理学院,山东 济南 250014;山东经济学院 数理经济研究所,山东 济南 250014)
Intelligent Agent-Based Knowledge Management in E-Commerce
ZHANG Xin,LIU Wei-Long,JIN Fang
()
Abstract
Chart / table
Reference
Similar Articles
Article :Browse 2526   Download 2989
Received:March 30, 2006    Revised:October 08, 2006
> 中文摘要: 通过运用智能Agent技术解决了客户知识获取的问题.建立了基于智能Agent的电子商务知识管理框架,运用买方Agent获取客户知识,卖方Agent检索相匹配的产品信息;还运用ontology对产品和客户进行建模,并构造了基于ontology的产品分类学习算法.最后,通过原型的验证证明智能Agent技术能够有效地获取客户知识,也提高了产品信息检索的精度与速度.研究结果为电子商务环境下的客户知识管理提供了新思路.
中文关键词: Agent  知识管理  电子商务  ontology
Abstract:This article addresses the customer knowledge acquisition by using the intelligent Agent technology. This article establishes intelligent Agent based knowledge management framework for electronic commerce, and utilizes buyer Agent as a tool for acquiring customer knowledge, and seller Agent as a tool for retrieving the matched the product information. This paper also constructs models of the product and the customer, and designs a kind of ontology-based product classification learning algorithm. Finally, a proof of prototype is implemented to effectively acquire the customer knowledge through intelligent Agent technology, and also to enhance the product information retrieval precision and speed. This result provides a new approach to customer knowledge management under the electronic commerce environment.
文章编号:     中图分类号:    文献标志码:
基金项目:Supported by the Natural Science Foundation of Shandong Province of China under Grant No.Y2004G04 (山东省自然科学基金) Supported by the Natural Science Foundation of Shandong Province of China under Grant No.Y2004G04 (山东省自然科学基金)
Foundation items:
Reference text:

张 新,刘位龙,金 芳.基于智能Agent的电子商务知识管理.软件学报,2006,17(zk):262-268

ZHANG Xin,LIU Wei-Long,JIN Fang.Intelligent Agent-Based Knowledge Management in E-Commerce.Journal of Software,2006,17(zk):262-268